Shawarma Abu Alabid

It depends on the restaurant's estimated delivery time. Each restaurant will display its order delivery time in the restaurant's "Info" section. However, the time may vary depending on the road traffic congestion.

Once you are logged in to the app, go to the "My Orders" section and see if your order is listed. If your order is listed, then check the order status as “Successful”.

Yes. In the app, you can simply go to the "My Orders" section and choose an order from your previous orders, and re-order it.

Contact us if you need to add, remove or change items from your order. However, please note that if the restaurant already dispatched your order then any additional items may be accounted as a new order.

If you have any issues with your order, you can notify us by calling our call center number or send us your complaint to customercare@talabat.com and your complaint will be handled by our customer service team.

Yes, you can cancel your order within 5 minutes of placing your order. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side. If your order was late for more than 20 minutes beyond the delivery promise time of the restaurant, you may also cancel your order. For debit and credit cards orders please read our debit / credit cards Terms and Conditions. (Debit Cards online payment is currently available in Kuwait and Bahrain only)

The duration of the refund process varies depending on the payment method you used. For K-Net it may take up to 3 working days, while for Benefit and SADAD it may take up to 6 working days. The refund for MasterCard and Visa may take up to 6 days. To learn more about our refund policy, we invite you to read our Terms and Conditions.

If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call center and our customer service team will dispatch a complaint letter to the restaurant and we will notify you accordingly.

Yes. You can rate and write a review about your previous order. You can simply go to ‘My Orders’ tab on my account page and click on a particular order to rate/review. Please note that reviews are subject to our moderation and will be showing on the restaurant section within 24 hours. Please read this section of our Terms and Conditions for more information about our reviews policy.

Talabat credit is a service that allows users to place orders with ease without having to refer to the Talabat debit cards payment gateway every time users wish to pay through Debit Card. It simply saves you time and makes ordering easier and faster. (This service is currently available in Kuwait and Bahrain only)

You must have an account with Talabat first to buy Talabat credit. You can simply login and go to ‘My Account’ page and click on the Talabat credit tab. You will be able to choose the amount of credit you want to purchase and purchase this credit through our secure Debit Card payment gateway. You can top-up your credit at any time. You can purchase amount of 5, 10, 20, 50, 100 200 KD / BD credit to use on Talabat. (This service is currently available in Kuwait and Bahrain only)

Talabat Credit cannot be used past the expiry date, which can be viewed in the Talabat Credit statement. Talabat Credit purchased by the user expires after 12 months. When a user receives Talabat Credit as compensation for an order, the credit will have a new expiration date up to 14 days from the date of receipt. The user will be notified via email when their credit is nearing expiration.