Aventura Parks

Yes, we have merchandise available for sale at Aventura Parks.

In the Fever App, available on Google Play and the Apple Store On the Fever website And on aventuraparks.com

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. They can also be purchased in the Fever App (available on Google Play and the Apple App Store ), on the Fever website or on aventuraparks.com .

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play ). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play . Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us .

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our T&C .

If you would like to book for a large group, please reach out to us by completing the form here with your preferred attendance date and the size of your group.

You must arrive 20 mins before the time stated on your ticket.

Yes, all guests must complete a waiver before receiving their entry QR codes. Adults/guardians must sign on behalf of minors. If you buy online, check your email for the waiver link (you can also forward the waivers to others in your group once you click on the waiver link). Once signed, your QR codes will be automatically released. If purchasing in person, you'll complete the waiver right after buying your tickets. Feel free to review in advance the full waiver text here .

Unfortunately, no animals are allowed in this event's location - not even service animals.

Yes, whilst the venue is accessible, not all of the experiences and activities within the venue are. If you have any questions regarding accessibility, please contact our customer support team via email at info@aventuraparks.com .