Bait Al Nakhla

Accor’s first priority is the security of its guests and team members. As a hotel part of Accor, the leader in the hospitality industry in Middle East and Africa, aside from implementing local legislation regulations, we are taking extensive measures to safeguard, protect and care for our valued guests and employees. Please visit (http://spkl.io/60434Jwtb) to learn more about our extensive safety procedures. What is the ALLSAFE Label? Accor puts the safety and wellbeing of its guests and teams as a priority. Accor has now established some of the most stringent cleaning standards & operational

Accor puts the safety and wellbeing of its guests and teams as a priority. Accor has now established some of the most stringent cleaning standards & operational procedures in the world of hospitality to ensure guest safety as hotels reopen around the world. The ALLSAFE label communicates our commitment to uphold these elevated cleanliness standards across all Accor hotels. Additional info At each touchpoint along the guest journey through (hotel), extensive measures are being taken to protect our guests and employees, including physical distancing; mandatory screening for all guests and employ

These standards have been developed by The Accor Global Cleanliness Council and vetted by Bureau Veritas, a world leader in hygiene & cleanliness inspection. We have created the ALLSAFE label to communicate to guests when these standards have been met in our hotel. All hotels must apply these standards and either Accor operational experts or third-party auditors will audit every Accor hotel prior to reopening to achieve the new ALLSAFE label. What is your cancellation policy in regards to COVID-19? (hotel) has adopted flexible conditions for bookings through June 30, 2020, so that travellers w

(hotel) has adopted flexible conditions for bookings through June 30, 2020, so that travellers worldwide may modify their reservations with ease. If you need to change an upcoming booking, please provide your contact details and we will reach out to you directly to assist. For more information on Accor’s global policy, visit All.Accor.com. Is it safe to travel? Should I visit your destination at this time? Prior to traveling, we recommend that you review guidance from the World Health Organization and follow any travel advice issued by your home country.

Prior to traveling, we recommend that you review guidance from the World Health Organization and follow any travel advice issued by your home country. Does this change our regular procedure in the event of an emergency? Under no circumstances are these two new services to be considered as substitutes for any procedures in the event of an emergency, with which the hotels teams are obviously already familiar and for which they are trained. This solution complements and further professionalizes the range of options that hotels already offer when a guest approaches the teams with a medical questio

Under no circumstances are these two new services to be considered as substitutes for any procedures in the event of an emergency, with which the hotels teams are obviously already familiar and for which they are trained. This solution complements and further professionalizes the range of options that hotels already offer when a guest approaches the teams with a medical question or problem. What is an ALL Safe Officer? ALL Safe officers are the appointed health and safety ambassador for each property operating in the Middle East & Africa region. They are specially trained officers who are resp

ALL Safe officers are the appointed health and safety ambassador for each property operating in the Middle East & Africa region. They are specially trained officers who are responsible to ensure the implementation of cleaning and hygiene protocols to the highest standards as well as assists guests with any questions regarding our new procedures. Do employees have to wear masks at all time? What about gloves? Accor puts the safety and wellbeing of guests and teams as a priority. Team members have been instructed to wear masks and gloves at all times, ensuring the discard and use new ones every

Accor puts the safety and wellbeing of guests and teams as a priority. Team members have been instructed to wear masks and gloves at all times, ensuring the discard and use new ones every 4 hours. As a guest, do I have to wear masks at all time? What about gloves? Accor puts the safety and wellbeing of guests as a priority. The group regularly review and enhance its procedures and services to adapt to new circumstances. All guests visiting or staying at Accor properties across Middle East and Africa will be required to wear proper facemask and gloves. Gloves and hydro alcoholic gel for the gue

Accor puts the safety and wellbeing of guests as a priority. The group regularly review and enhance its procedures and services to adapt to new circumstances. All guests visiting or staying at Accor properties across Middle East and Africa will be required to wear proper facemask and gloves. Gloves and hydro alcoholic gel for the guests will be provided (and masks if guests arrive without an appropriate face cover). What is the new approach regarding bookings and reservations? Guests who planned to stay between March 17th, 2020 and June 30th, 2020 (inclusive) may modify the date of stay or can

Guests who planned to stay between March 17th, 2020 and June 30th, 2020 (inclusive) may modify the date of stay or cancel their reservation and receive a credit voucher in the amount of the original booking for use at the same hotel within 18 months. If the hotel is closed for the date of stay, they can cancel their reservation and be refunded without penalty by contacting the hotel directly. What time is check-in and check-out at The Retreat Palm Dubai MGallery by Sofitel? Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during bookin

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. Do The Retreat Palm Dubai MGallery by Sofitel offer luggage storage? Yes, the property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

You must show photo identification and a credit card upon check-in. Please note that all special requests will be met subject to availability and may incur additional charges. Are children welcome? What is the age limit? Yes, children are welcome. Children 12 years of age and older are considered adults at this property.