On the rooftop floor of the Grand Excelsior Hotel Al Barsha, in Al Barsha 1, a short drive from Mall of the Emirates. Enter through the hotel lobby and take the lift to the top floor; the spa is signposted from the lift landing. The address on our Google listing is the hotel address, so a map pin brings you to the right building, not a service entrance. Reception has its own direct line and its own WhatsApp, so if you are already nearby and cannot see the entrance, a message reaches the people who are actually standing in the building, with no central desk elsewhere in between. The branch opens at 10:00 and takes guests until 1 am, seven days a week, and the phone number on this page rings that desk and no other. If you are travelling from Barsha Heights or Al Barsha South, the hotel is the one on the main road, not inside the residential blocks.