Neat & Net

Neat & Net Cleaning Company is highly concerned about the question of honesty. First of all, we do a background check for all the people we hire in our company. Before and during the working period, our staff is trained and consulted based on the standard demands. All of our employees are under our responsibility and are insured for emergency situations. Our company also provides regular quality and qualification checks and fixes the lacks if needed. We are also ready to listen to our clients as we want to meet all your expectations. Confidence in our staff has been earned for many years by ou

It is not necessary to be at home, although of course, you are welcome to. You may need to give some special instructions about the cleaning, but you could also tell about your needs to our customer service staff so you can plan your own time. We are giving such an option to our client to leave the key or your home security codes to our Supervisor. And, of course, you can count on keeping any personal information private and safe.

Our service staff is highly trained and qualified people. Cases of damage are very rare. But still, in case of misfortune, if anything is broken, our company promises and confirms in our contracts to replace or, if possible repair the broken piece. We will fix our mistake until you are satisfied with the result.

Any additional reward is a token to be decided by you personally. Please let our cleaners know how well they did and if you have any wishes about their further work. You can either leave a note to your service lady or write us your opinion on the email. If you decided to leave a tip, better give it personally or leave a note to the worker. However, extra compensation is not expected or required.

We would ask you to replace all the fragile and breakable items of your possessions, such as, photo frames, vases, flowerpots and volume decorations. Also it would be better to empty the space where the cleaning would take place. Otherwise irreplaceable items may be moved and put to other places. Anyway, our cleaners are professionally trained specialists with great experience who mind standards of propriety. So none of your stuff will be damaged and everything is to be treated with carefulness.

Usually, we are not charging you extra for the spots removal. But in case you would like our team to come several times to get a better result on your light upholstery for example, and it would require additional processing and using special chemicals, you will have to pay little more for another visit. But this is, of course, up to your decision. We would never ask for extra fee before discussing it with you.

The risk is very low. Modern carpets are produced considering the necessity of cleaning procedures done. Mostly they are water resistant and the small amount of moisture wouldn’t cause any damage for your carpet. It feels damp after the cleaning, but water will disappear quickly afterwards. Please, do not worry! Our technicians will first check the material of your carpet or rug and then decide which procedure of cleaning should be used in your situation. On most delicate fabric, only STEAM method will be applied.

The chemicals we use while cleaning consist of special anti-odor components that eliminate bacteria which cause the smell and protein contamination that can also be a source of a bad smell. Although these chemicals are quite strong for the odors they wouldn’t harm your pet’s health. All of our cleansers are of the highest sanitary standards.