Jumeirah Al Naseem

8820mandeepkvia TripAdvisor

The most wonderful hotel, can't recommend enough! Everything was perfect. A Big shout out to James Wilson, Chef Hanna and Emad for making our holiday and stay extra special!

5589mirandabvia TripAdvisor

a beautiful, clean, and quiet place with many restaurants around. Very friendly and helpful staff, I highly recommend it for a peaceful vacation with family or alone.

LLouLavia TripAdvisor

I choose the Jumeirah resorts every time I visit Dubai, which has been many over the past 20 years. I would usually write a review when I am back in the UK, but I am still in Dubai and feel the need to write it whilst I am still here. We had booked to stay in the Al Qasr, my favourite of all the resorts , so to find out that it’s closed for renovation was disappointing. What made it even more disappointing is that we weren’t told that it was closed nor is it advertised on their website , we found out because I messaged them to ask where the club lounge would be held because it says it shut on the website. We were then told we were being put into the mini al Salem . After advising them this is not where we want to stop they put us in the Al Naseem, I was happy as I have stopped here before and it was a superb holiday. But superb it isn’t anymore. Nearly everything is closed, you can’t hotel hop anymore, restaurants and bars are shut in every hotel and one half of the Naseem is totally blocked off, so are the majority of the other hotels and the Souk Madinat. The club lounge is shut and it is now in the lounge in the hotel foyer. I would not recommend paying extra. When using the club lounge before the array of food in the evening was great, this time we were given 4 canopies on a plate and that’s it, because they advised they have one chef serving both the club lounge and the restaurant . There is no choice like there use to be. We advised them that is not what we paid for and they changed us to half board instead of the club lounge access. We ended up using our half board by the pool every day. Most days we had to complain about the breakfaat in the main buffet restaurant being cold, as all the burners under the food are out. We went there one evening and said never again, all the food had a film over it where it had been sitting around and again it was cold. The hotels are only at 25% full and I totally get it because of the current environment , but the hotel needs to be honest and just say that and let customers know that only a small proportion of the hotels are open. Stop keeping telling everyone that there are renovations going on in every hotel, we get it because of the whole situation in the Middle East but please be honest with us as every guest we spoke to had complained about something. Jumeirah we understand but for us guests who still support you during this time , you need to do better!