- Delivery
- Ibuture offers free standard shipping for all products in the United Kingdom. Orders typically arrive within two to four business days. Customers should provide a complete street address, as the store does not dispatch to PO Boxes or military addresses. Please note that delivery times may be extended during weekends, public holidays, and peak shopping seasons. Orders containing multiple items may be split into separate packages due to inventory or shipping methods. This often applies to cordless vacuum cleaners and their accessories, which might arrive at different times. Split shipments do not incur additional shipping charges. Once each package is dispatched, a confirmation email with tracking details is sent to the customer. An additional surcharge may apply for deliveries to islands, remote mountainous areas, or locations outside regular coverage. While Ibuture ships to most countries worldwide, including the UK, unexpected delays can occur due to weather or carrier disruptions. If a package is marked as delivered but not received, customers should contact the local carrier within 48 hours.
- Returns
- You have 90 days from the delivery date to return new and unused products. If you have used the item and are returning it for reasons unrelated to quality, the window is 30 days. To start a return, submit a request within these timeframes. If your product has a defect, contact customer support before sending it back to determine the next steps. A full refund requires the product to be in specific condition. If the item has been used, a refurbishment fee of 20% to 50% may be deducted. Certain items are generally not eligible for return or refund. The shipping surcharge is non-refundable unless the order is cancelled before it ships. Orders can be cancelled before shipment for a full refund to your original payment method. Once an order is in transit, it cannot be cancelled directly. If you refuse delivery, the order is treated as a return. Notify customer service promptly to avoid delays in processing your refund. The store processes refunds to the original payment method within seven business days after receiving and inspecting the returned item. If a customer refuses a package without a valid reason, a deduction of 10% to 20% of the order value may apply. When a quality defect is confirmed, the store covers the cost of return shipping.
- Payment
- Ibuture offers flexible installment options at checkout for shoppers who prefer to spread the cost. Orders are generally processed within 24 working hours once payment confirmation is received. The actual processing time depends on the customer's bank, card issuer, payment provider, or other financial institution. These external delays are beyond Ibuture's control.