- Delivery
- Miles Jewellery covers the cost of standard delivery for all orders sent to supported locations. No extra fee is added to the bill for these eligible addresses. Each package is sent DDP, meaning all import taxes and customs duties are already settled in the price. Shoppers therefore receive their items without facing unexpected charges at the door. Stocked items usually leave the warehouse within one business day of payment. This preparation time is distinct from the actual transit period with the carrier. A tracking number is emailed to the buyer as soon as the parcel is dispatched. The specific warehouse handling the order depends on the destination address provided during checkout. The first tracking update may take between 24 and 72 hours to appear after the shipping email arrives. Subsequent delays can happen during carrier handovers, customs checks, bad weather, or final mile delivery. If the package seems missing, inspect the mailbox, reception, or ask neighbours before reaching out to the local carrier with the tracking details. Miles Jewellery ships to any destination listed at checkout. Errors or missing details in the address can slow down the process and trigger extra fees if a resend is needed. The retailer does not accept liability for delays caused by carriers, customs clearance, or other events outside its control.
- Returns
- Ready-made pieces can be sent back or swapped within 30 days of arrival for any reason, provided they are not custom or personalized. These bespoke items are sold as final and cannot be returned. If a customer supplies the wrong delivery address, the order is not eligible for a return. Orders can be cancelled within two hours of purchase, as long as production has not started. Once processing begins, changes or cancellations are not guaranteed. Customers pay for return shipping on approved non-custom items, unless the return is due to a store error. Miles Jewellery provides return instructions once a request is approved. The customer is notified of the outcome after the item is received and inspected. Refunds go to the original payment method, though banks may take extra time to process the funds.
- Payment
- Miles Jewellery accepts credit cards, debit cards, and digital wallets. The specific options available depend on the secure checkout screen for each order. Shoppers should use only the payment methods displayed at that stage to complete their purchase.