- Delivery
- Moosehillstore offers free delivery to most regions, with a $2 remote area fee applying to specific locations. Customers can opt for faster shipping services for an additional charge, with final costs determined by the chosen shipping company. Orders are typically dispatched within 1 to 2 business days of payment. Once shipped, customers receive a tracking link to monitor their parcel's progress via the shipping provider. Delivery addresses can be changed at any time before the order is dispatched. For international shipments, import duties and taxes are pre-paid, so customers do not face additional fees upon arrival. If a parcel is delivered in the customer's absence, they should contact customer service to resolve the issue.
- Returns
- Moosehillstore allows customers to apply for a return within 30 days of receiving their items. To be eligible, the item must be unused and in the same condition it was received in. If the return is due to a change of mind, the customer is responsible for the shipping fee. However, if the goods are damaged or incorrect, the customer does not pay for shipping and no restocking fee is charged. Customers can cancel an order at any time before it has been dispatched. Once an order has already been dispatched, the refund policy applies. If a parcel is damaged in transit, the customer should reject it from the courier and contact customer service. Moosehillstore will process a refund or replacement as soon as the courier completes its investigation into the claim. Do not send returns to the address on the package, as this is not the return address. Moosehillstore will not return non-Moosehillstore products included in a return package. Once the return is received and inspected, an email will notify the customer of the approval or rejection of the refund. If approved, the credit will be applied to the original payment method within 7 business days. If a refund has not been received, the customer should check their bank account again. Contacting the credit card company may be necessary, as it can take time for the refund to be officially posted. There is often processing time before a refund is posted. Limited quantity products are subject to the return policy for exchanges or returns.
- Payment
- Shoppers can pay securely with PayPal, VISA, Mastercard, or Apple Pay. PayPal is described as a fast and convenient system, with over 16 million active customers in Germany. Those without an account can still use the service during checkout. Card holders may also choose Apple Pay for a quick and private transaction. Apple Pay ensures card numbers are never stored on the device or shared with merchants. The service does not keep transaction information tied to the user. While content may be transferred unencrypted over various networks, payment details remain protected. This approach offers a private way to complete purchases online.