- Delivery
- Spoiled Brat offers standard UK delivery within 2 to 5 working days for £2.95. This service becomes free on orders over £50. For faster service, express delivery takes 1 to 2 working days and costs £7.95. Orders placed before 1pm qualify for same-day delivery via EVRI or DPD for £7.95. All in-stock items are aimed to ship within 24 hours of order confirmation. Customers receive a shipping confirmation email with a consignment number once the order is dispatched. Tracking information is also emailed to allow monitoring via Royal Mail or the delivery partner's website. Signature is required upon delivery to confirm receipt. If the recipient is unavailable, Royal Mail leaves a card with collection details. International orders may be subject to import duties and taxes, which are the customer's responsibility.
- Returns
- Spoiledbrat offers a 14-day return window from the date you receive your item. To qualify, goods must be unworn, unused, and in their original packaging with tags attached. Removing a tag prevents a refund, resulting in the item being sent back or a credit note being issued instead. Certain items, including perishable goods, custom products, personal care items, and hazardous materials, cannot be returned. To start a return, log in to your account portal to request one or email shop@spoiledbrat.co.uk. Spoiledbrat will then send a prepaid Royal Mail label and instructions for sending the package back. Once the return is received and inspected, Spoiledbrat processes refunds or exchanges within 14 days. Approved refunds are issued to the original payment method within 10 business days, though banks may take additional time to post the funds. If 15 business days pass without a refund, contact customer care for assistance.
- Payment
- Shoppers can pay by debit or credit card, with Spoiledbrat keeping all card details secure and never sharing them with third parties. The store also offers flexible payment options through Klarna, including a pay later service where the full amount is due 30 days after ordering. Alternatively, customers can split the cost into three interest-free payments, with one due today, another in 30 days, and the final one in 60 days. Choosing this three-payment plan does not affect the customer's credit rating. Klarna will contact the customer with specific payment instructions once the order is placed. Gift cards are available for purchase and are delivered by email, containing instructions to redeem them at checkout. It is important to note that gift cards cannot be returned. Customers are responsible for any applicable duties or taxes, which will be deducted from the refund if an item is refused and a charge is incurred.