- Delivery
- Euhomy estimates delivery times of four to six days for most areas in the contiguous US. Orders are shipped directly by a warehousing partner, and a separate email with tracking information is sent for each number. Tracking updates may lag while the package is in transit, so a stalled status does not always mean a delay. High volumes, holidays, or weather can also affect the schedule. Expedited shipping is not currently available for any products. Pre-sale items will list their specific shipping date on the product details page. Once an order is dispatched, the delivery address cannot be changed. The courier may leave the package with a neighbor if the recipient is not home.
- Returns
- To start a return, submit a request through the Euhomy website or manage it directly via your account order history. For non-quality-related returns, the buyer covers shipping costs and must provide a valid return receipt. Euhomy refunds only the product cost in these cases, not shipping fees. Once the returned item arrives at the warehouse and passes inspection, the refund process begins. Customers can cancel their order within one hour of placing it. For pre-order items, the 30-day return period starts on the shipping date rather than the order date. Euhomy allows shoppers to send back undamaged items for a full refund within 30 days of the purchase date. This policy applies to most orders but does not cover corporate or bulk purchases. Products showing signs of use, visible wear, or damage, along with any free gifts, are not accepted for return. Shoppers must include all original accessories with their return to receive the full amount back. If only the main item is sent back, the retail price of any missing free or discounted item will be subtracted from the refund.
- Payment
- Shoppers must be over 18 to complete a transaction at euhomy. Payment is processed using the specific methods listed on the EUHOMY.com website. The store debits the chosen payment method immediately when an order is placed. All prices include VAT at the current US rate where applicable.