- Delivery
- A tracking number is provided when the hair is sent out. Local logistics deliver on business days. If the billing address differs from the shipping address, a credit card authorization form and documentation are required before shipment is released. This process may delay the shipping of the order. Orders are subject to verification and acceptance prior to shipping. Payment is taken from the credit or debit card when the order is shipped. Geetahair collects personal information to contact customers if problems arise with delivery. All orders reported as delivered by shipping companies are considered delivered. Geetahair provides free shipping across the US, with items arriving in 3 to 5 working days. Orders placed on weekends go out early Monday morning, unless a holiday intervenes. After dispatch, delivery follows the timeframe chosen during checkout. The store recommends choosing a carrier that offers tracking and proof of delivery.
- Returns
- Geetahair accepts returns for unused items in original, resalable condition within 30 days of purchase. Human hair products that have been used cannot be returned under federal law. The store does not issue refunds or exchanges for dissatisfaction with texture or color. Customers are responsible for the cost of shipping items back to the distribution center. To start a return, a customer service representative provides mailing instructions for the product. If Geetahair verifies a defect, it will exchange or replace the item. If the defect is not validated, the store returns the item to the customer at its own expense. Exchange requests after 15 days are not honored. For valid exchanges, Geetahair covers the shipping cost for the new item. If a customer chooses an item of greater value, they pay the difference. Refunds are processed according to the standard policy, with any applied discounts deducted from the total. Orders that are cancelled before shipment are not charged.
- Payment
- Geetahair accepts Visa, Mastercard, American Express, and Discover. These cards can be used directly or through PayPal. All payment terms are 100% upfront, and the credit card is charged immediately upon order placement. PayPal is also available for checkout. Customers can fund their PayPal account with various payment methods and use the single-click express feature to speed up the process. The store redirects card holders to the PayPal website to complete the transaction. Klarna offers four interest-free installments for US orders between $10 and $1,000. The first payment is due at checkout, with the remaining three charged every two weeks. A soft credit check may be performed, and a higher initial payment might be required for some consumers.