- Delivery
- MyCartridge processes most orders within one business day and ships them from the United States. Approximately 95% of these orders arrive within one to four business days after shipment. The store currently serves the 48 contiguous United States and does not ship to Alaska, Hawaii, Puerto Rico, or international destinations. Orders of $35 or more qualify for free shipping within the United States. Orders under $35 incur a flat shipping fee of $4.99. Once an order ships, customers receive a confirmation email with tracking information to monitor their delivery. Every official website order undergoes compatibility testing before dispatch to ensure the correct product is sent. If additional information is needed to verify a shipping address, the support team contacts the customer directly. Shoppers can also reach out to support@mycartridge.com to confirm delivery details before placing an order. The store aims to deliver ink and toner orders quickly and reliably. While specific express or same-day options are not listed, the standard 1-4 day delivery window covers most US customers. This consistent timeline helps shoppers plan for their printing needs without unexpected delays.
- Returns
- If a product has a defect, such as a chip issue or leakage, it may be covered by the lifetime warranty instead of the return policy. Support will help arrange a replacement or refund if the issue cannot be resolved through troubleshooting. This warranty is exclusive to direct purchases from the official website. Shoppers who buy directly from myCartridge.com have a full year to send back items. The product must remain new, unused, and in its original packaging. Items that have been opened, installed, or used do not qualify for this specific return option. Customers must reach out to support before shipping anything back to get an RMA number. Sending a package without this authorization may result in it being rejected. Do not refuse the delivery or send the item to the sender's address, as the correct details will arrive by email once approved.
- Payment
- myCartridge accepts credit cards for online purchases. Processing times may vary depending on the specific bank or credit card company involved. Customer information, excluding credit card details, may be transferred unencrypted over various networks. This data might also change to conform to the technical requirements of connecting networks or devices.